Returns & Exchanges
We want you to love your Primally Pure products, but we understand that skincare is personal. If you are not completely satisfied with your purchase, we offer a 30-day return window for most items to ensure your skin finds its perfect match.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process within 30 days of delivery.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring they are securely sealed to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or issue store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing