Frequently Asked Questions
Everything you need to know about our non-toxic skincare and wellness essentials.
What makes Primally Pure products different from traditional skincare?
We use only real, recognizable ingredients sourced from nature. Our products are formulated without synthetic fragrances, parabens, or toxins, focusing instead on nutrient-dense fats and therapeutic grade essential oils.
Are your products safe to use during pregnancy?
Most of our products are considered safe for pregnancy and breastfeeding; however, because we use potent essential oils, we always recommend consulting with your healthcare provider before starting a new routine.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. Please allow 1-3 business days for our team to hand-craft and pack your order before it ships.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We want you to love your ritual. If you are not satisfied with a product, you can return it within 30 days of purchase for a store credit or refund, minus shipping costs.
How should I store my natural skincare products?
Since our products are free of synthetic preservatives, we recommend storing them in a cool, dry place away from direct sunlight to maintain their potency and shelf life.